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CRM Case
Studys
For Tata
Teleservices, customer is always king
The telecom industry today is all about big numbers and volumes—read
customer satisfaction. This spells good news for telecom service
provider TTSL, which believes in top-of-class customer services,
says Gaurav Patra
West
Bengal hardsells Kolkata as IT centre
The government of West Bengal is pulling out all stops to showcase
the potential of Kolkata as an IT destination. Banking upon Kolkata’s
low cost of operations, large talent pool, low attrition and wage
rates, abundant power and excellent infrastructure, the West Bengal
government is hopeful that it would be able to attract hordes of
IT and ITeS companies to the city.
Symphony
brings high-end technology outsourcing to India
Symphony Services, a technology-based business transformation outsourcing
(BTO) service provider offering software development (product design)
capabilities will leverage its offshore delivery model to help reduce
product development cost for its clients.
Keane
Insight
WRENCH
helps BHEL trim product design cycle time
WRENCH PLM has helped BHEL reduce design document movement time
by 35 percent and cut advice processing time by 50 percent, a perfect
example of how Indian product manufacturers can bring products faster
to market by reducing the time spent in designing products,
Data
Warehousing and Mining
Data mining
empowers decision-makers at Ranbaxy
Ranbaxy is an Indian company that is truly global. An important
part of its decision-making process is its business intelligence
(BI) and data mining tools. Shipra Arora delves into the BI systems
of this pharma major
Enterprise
Application Integration
Pacsoft
integrates Lyceum using .Net
Pacsoft has transformed the legacy system running on its Lyceum
product successfully using .NET and is offering it to educational
institutions. Abhinav Singh reports
Supply
Chain Management
Yuken India streamlines
its Kanban system
SoftBrands’ DemandStream solution has helped streamline the entire
Kanban system at Yuken India, resulting in immense benefits for
the company, says Abhinav Singh
ERP
Case Study
Triveni gets a
handle on project costing with SAP R/3
Triveni Engineering’s turbine spares are its most profitable business.
These machines require servicing over their long lifecycle of 25
to 30 years.
Network
Management Case
Network
management: Brain behind HDFC’s network
It’s not easy to manage the systems and processes of a company with
operations in over 170 locations. But HDFC’s experience shows that
an intelligently architected and designed communication network
can make even tough tasks seem simple, says Rahul Neel Mani
SecureSpace
Hero Honda
bets on information security to maintain integrity
While drafting its new security policy, two-wheeler giant Hero Honda
ensured that its efforts to create a secure enterprise went beyond
IT security to encompass complete information security. Shipra Arora
reports
Business
Intelligence Case Study
Mapping
markets: The H&R Johnson story
Capricious customers compelled the Rs 416 crore H&R Johnson India
to collate data gathered from its various branches and convert it
into intelligible data for its planning experts to develop new designs
and products.
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