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Chopping
costs with Six Sigma
Quality and timely delivery have become crucial for the Indian
IT industry to sustain its current position and expand further
in the global market. Six Sigma holds the promise of making
this possible. Many companies have realised the advantages
of deploying the Six Sigma philosophy across different departments.
IT majors such as Satyam, Wipro and Infosys are pushing Six
Sigma practices across all levels, and training hundreds of
staff members in its methodologies.
Five
skills
The primary aim of recruitment is to strive for an optimum
fit with the organisation. The competencies required for success
in a role form the basis of any selection.
The
power of determination
Let’s meet a man who spent most of childhood days in
a small town called Tanjore in Tamil Nadu. He always dreamt
of becoming someone important. His years at school were nothing
special in academic terms, but he was always determined to
do well in life. This determination proved to be a critical
asset in his career.
To
delight a customer
When you dial the hotel reception from your room, a sweet
voice responds, “Good morning, how can I help you?”
even before you have said “Hello.” A grocery shop
round the corner sends an energetic young boy to deliver a
Rs 10 loaf of bread at your doorstep at 10 pm. We in the software
industry are focused on our deliverables. While we keep delivering
software successfully, we always wonder how to orient our
organisation to delight the customer.
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