|
IT
in the BPO world
A California businessman calls the airline to find out if
his morning flight to Washington DC is on time. Behind the
scenes his call is routed thousands of miles away to a BPO
company’s call centre agent in India who has the real-time
flight information available on his PC and is able to update
the customer.
HCL
Tech’s crystal ball
The company’s Tally and Oracle-based in-house systems
were unable to cope with its business volumes and islands
of information had been created containing data from different
sources spread across the globe. Ranjeet Bhargava, chief information
officer, HCL Technologies, explains, “Since the information
was available only at the macro level in a disintegrated form,
it became a hindrance in taking business decisions. There
were delays in collating information and it was difficult
to drill down to the micro-level information.
Design
outsourcing spurs PTC’s growth
Product Lifecycle Management (PLM) is a major competitive
weapon in the arms chest of any global manufacturer. PLM can
play a crucial role in integrating design and production systems.
As Indian SMEs start to play a vital role in the outsourcing
of global manufacturing, their principals abroad encourage
them to adopt these solutions.
|
