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Spotlight
Offshoring’s the word at Keane
With domestic projects not taking off, Keane India has decided
to remain focussed on its offshore clients, reports Vertika Yadav.
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Looking at the increase in the number of offshore
outsourcing projects, Indian operations will be indispensable in the company’s
overall growth strategy
Sukant Srivastav
Marketing Director
Keane India
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Keane Inc started its Indian operations in 2002 under two
heads—Keane India (application outsourcing) and Keane Worldzen (Business
Process Outsourcing). It has been providing IT solutions and other related services
to the Global 2000 clients and government agencies. It helps its clients to
plan and build application software. The company enables clients to achieve
their goals by its business consulting, integration, application development
and outsourcing services.
Keane India came into being when Keane Inc acquired SignalTree
Solutions in March 2002. Since then it has become an integral part of Keane
Inc, headquartered at Boston, US.
The company has been one of the fastest growing medium-sized IT companies. It
has seen massive growth in its business since the acquisition. There has been
an increase in the number of projects, revenues and employees. It started with
a team of 500 employees which has trebled to 1,500.
Investments worth $25 million have been made in the venture till now. It has
ADCs (Advanced Development Centres) in Hyderabad, Gurgaon and Noida, which are
all assessed at CMMI Level 5 in addition to being certified at CMM Level 5 and
ISO 9001:2000. It has recently opened another facility in Hyderabad.
| Keane’s clients and partners |
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Clients
Allmerica Financial Corporation, Armstrong World Industries Inc, Countrywide
Home Loans, District of Columbia, National Oceanic and Atmospheric Administration
(US), Neighborhood Health Plan (Mass. US), Maine Department of Human Services,Toyota
Motor Sales, Tufts Health Plan (Outsourcing) (US), Transport Ticketing
Authority of Victoria, Australia
Technology partners
Enlighta, Mercury, Planview, Curam Software
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The money is offshore
Keane provides application and business process outsourcing, development and
integration services. It has also been offering IT-related services such as
IT consulting, project management and staff augmentation.
Its application outsourcing helps clients manage their business portfolios.
The company provides lifecycle application services, ranging from initial design,
development and integration to ongoing management and eventual retirement of
software. Keane India plays a crucial role in the overall growth strategy as
it facilitates offshore delivery capabilities. “Looking at the increase
in the number of offshore outsourcing projects, Indian operations will be indispensable
in the company’s overall growth strategy,” informs Sukant Srivastav,
Marketing Director, Keane India. Keane’s entry in the BPO space by acquiring
a majority stake in Worldzen has further helped Keane India to strengthen its
IT services with BPO offerings. Both work hand in hand to help in providing
an over all service, tapping both the IT as well the ITeS markets.
| Keane’s services |
| Business Process Outsourcing |
Clients partner with Keane to transform
their operations for improving efficiency, quality, customer service, and
speed-to-market while reducing costs. |
| Application Outsourcing |
Keane helps clients manage their portfolios
of business applications through application outsourcing services. |
| Application Development & Integration |
Clients work with Keane to exploit new
technologies and integrate them with existing applications. |
| Testing |
Keane’s Testing Service is backed by
a lifecycle management approach ensuring that testing occurs at the outset
of software development and throughout the development process. |
| Offshore Delivery |
Leveraging a blended
strategy that spans onsite, offsite, nearshore, and offshore delivery, clients
can tune work distribution to meet cost, delivery, and risk objectives.
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| Project Management |
Keane shares its expertise in project
management through a variety of consulting services, seminars, and workshops.
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| Healthcare |
Keane works with healthcare institutions
to enhance patient care, comply with government regulations, improve IT
performance, and reduce costs. |
| Public Sector |
Knowledge of government environments,
requirements, and restrictions helps Keane provide the right IT solutions
for the public sector. |
Serving customers better
After a brief stint in domestic projects, the company was not happy with the
outcome. It plans to stay focussed on the demands for offshore outsourcing.
“We have had good relations with our offshore clients and are satisfied
in serving them with our solutions,” says Srivastav. The company has been
known for providing solutions that cut costs significantly and improve business.
Keane is into the philosophy of ‘believing and investing in its human resources’.
The subsidiary plays an important role in the global delivery model comprising
onsite, offsite, near shore, and offshore delivery. The global service delivery
model offers customers the flexibility and economic advantage of fluidly allocating
work between a variety of delivery options.
Emphasis will be laid on verticals such as finance, banking, and insurance,
healthcare and manufacturing. It has 45 customers in India and gets a significant
share of projects from its parent, which has nearly 2,000 customers. Keane has
also taken an initiative in training students in accordance with the company’s
needs. The company runs the Keane School of Excellence at IIIT, Hyderabad. “It
specialises in imparting customised technical training to IT professionals in
object-oriented technologies including e-commerce,” says Srivastav.
Keane India is interested in further strengthening its role in offshore outsourcing.
The company hopes that it will continue to build its centres for testing and
advanced technologies and getting more projects, ensuring that India plays a
critical role in helping Keane provide powerful global solutions.
vertika@expresscomputeronline.com
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